For more help
FAQ
Our site is optimized for standards-compliant browsers. We use a
tiered approach to browser and platform support, with the highest used
browsers receiving the greatest support. We actively support, test and
troubleshoot issues on Internet Explorer 7 and Firefox 3, which are the
browsers the majority of our user base utilize. Issues reported on other
browsers are prioritized and addressed based on complexity and the
number of users affected. Support levels for individual browsers are
reassessed every six months and changed based on usage patterns.
The site will generally function across a wide range of browsers and
platforms due to the standard, enterprise-level Web services we utilize.
However, some browsers and platforms may not display pages in a
consistent manner or support all of the functionality provided.
We recommend use of the following browser plug-ins to ensure optimal
performance of our site.
Adobe Reader is free software that lets you view and print Adobe
portable document format (PDF) files. Some documents on our site require
Adobe Reader. You can download it by clicking on this button:
Adobe Flash Player is not required to use this site, but some of our
features will work better if you have it. Here is a link to the free
download:
Windows Media Player is required to use multimedia content on our site.
If you have trouble playing one of our video or audio files, you may
need to download and install the latest version of the free Windows
Media Player software.
If you continue to have problems, Windows Media Player by default uses
an Internet standard called the Microsoft Media Server (MMS) protocol to
transmit content. There are a number of things that will cause MMS to
fail, including corporate firewalls and an implementation of TCP/IP
called Network Address Translation. Fortunately, Windows Media Player
can be configured to use HTTP (the protocol that displays standard Web
pages) to stream content. The following links will take you to the
Microsoft support sites that address these issues. If you're having
trouble trying to access multimedia features from within a company, you
may want to contact your company's firewall or network administrator for
assistance or clarification.
Internet Explorer : 8.0 or Firefox 2.0
Monitor size/
resolution:
1024 x 768
Throughput data:
56K modem or higher
We are making every effort to ensure that the information on our Web
site is accessible to all. If you use special adaptive equipment to
access the Web and encounter problems when using our site, please let us
know. Contact Information Officer by using the Contact us link below.
Please provide the address (URL) of the page on which you need
assistance, along with a description of the problem.
